Our Commitment to Safer Play
At 388won, responsible gambling is not a footnote — it is built into how we operate. We understand that for the vast majority of our users across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar, sports betting and casino games are a form of entertainment. Our goal is to keep it that way.
Problem gambling can affect anyone regardless of income, background or experience. It does not discriminate. That is why we have designed a full suite of responsible gambling tools that give you direct control over your gaming activity — without having to contact support or wait for manual intervention. Most limits can be set instantly from within your account settings.
We also recognise the particular context of our Pakistani user base. 388won does not hold a licence from the Government of Pakistan, PTA, State Bank of Pakistan or any Pakistani provincial authority. Users must independently understand the applicable laws in their jurisdiction, including the Prevention of Gambling Act, 1977, before participating. This page does not constitute legal advice.
If at any point you feel that gambling is no longer fun, or is causing financial, emotional or relationship harm, please use the tools described on this page or contact our support team at [email protected] immediately. Help is available 24 hours a day, 7 days a week.
- Gambling is entertainment — not a way to earn income or solve financial problems.
- Only ever gamble with money set aside specifically for leisure — never rent, bills or savings.
- Set a budget and a time limit before every session — and stick to both.
- Wins are never guaranteed. Every bet carries the possibility of a loss.
- Take regular breaks. Do not gamble when tired, stressed, or under the influence.
- If gambling stops being fun, stop gambling — and reach out for help.
Responsible Gambling Tools
388won provides a comprehensive set of player-protection tools. Most are self-service and take effect immediately or within 24 hours of being set.
Set a maximum deposit amount per day, week or month in PKR. Once your limit is reached, further deposits are blocked until the period resets. Limits can be lowered immediately; increases take 24–48 hours to take effect to protect you from impulsive decisions.
Cap the total amount you can lose over a set period — daily, weekly or monthly. When your net loss reaches the limit you have chosen, betting and casino activity is suspended for the remainder of that period. This is one of the most effective tools for keeping gambling within a budget.
Choose a maximum session duration — from 30 minutes up to several hours. When the time is up, you will receive a notification and, if you have enabled hard limits, be logged out automatically. Time limits help prevent the kind of long, unplanned sessions that are associated with problem gambling.
Take a short break from gambling without permanently closing your account. Choose a cooling-off period of 24 hours, 48 hours, 7 days or 30 days. During this period your account is suspended and cannot be reactivated early under any circumstances — even if you change your mind.
Request a longer-term or permanent self-exclusion from the 388won platform. Exclusions are available for 6 months, 1 year, 5 years or indefinitely. Once applied, self-exclusion cannot be reversed before the chosen period expires. This is the strongest tool available and is recommended for anyone experiencing gambling-related harm.
Enable on-screen reality check notifications at intervals of your choosing — every 30, 60 or 90 minutes. Each notification shows your session duration, net profit or loss in PKR, and prompts you to decide whether to continue. Reality checks are a simple but powerful way to maintain awareness during long sessions.
Overview of Player Protection Controls
The table below summarises all available responsible gambling controls at 388won, how quickly they take effect, and how they can be applied.
| Control | Available Periods | Takes Effect | Can Be Reversed Early? | How to Apply |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (reductions) / 24–48 hrs (increases) | Reductions: No. Increases: after cooling period. | Account Settings |
| Loss Limit | Daily / Weekly / Monthly | Immediately (reductions) / 24–48 hrs (increases) | Reductions: No. Increases: after cooling period. | Account Settings |
| Session Time Limit | 30 min / 1 hr / 2 hrs / Custom | Immediately | Yes — can be adjusted freely | Account Settings |
| Reality Check | Every 30 / 60 / 90 minutes | Next session | Yes — can be disabled | Account Settings |
| Cooling-Off Period | 24 hrs / 48 hrs / 7 days / 30 days | Immediately | No — cannot be reversed early | Account Settings |
| Self-Exclusion | 6 months / 1 yr / 5 yrs / Indefinite | Immediately | No — fixed duration | Support or Settings |
Self-exclusion is the most serious responsible gambling tool available at 388won. It is designed for users who feel that gambling has become a problem, or who simply want a firm, irrevocable commitment to stop for a set period. Unlike a cooling-off, self-exclusion is not reversible before the chosen end date — not for any reason.
When self-exclusion is active, your 388won account is fully suspended. You will not be able to log in, deposit, withdraw or place bets. Any promotional communications will be stopped. Our system will flag your account to prevent reactivation attempts.
- Log in to your 388won account and navigate to Responsible Gambling in your account settings.
- Select Self-Exclusion and choose your preferred duration: 6 months, 1 year, 5 years or indefinite.
- Confirm your selection. The exclusion takes effect immediately and cannot be undone before the period expires.
- Alternatively, email [email protected] and request self-exclusion directly. Our team will action it within minutes.
How to Request Self-Exclusion
You do not need to provide a reason or justify your decision. Any user can request self-exclusion at any time, for any duration. There is no penalty, no loss of existing funds, and no judgment from our team.
Any withdrawable balance on your account at the time of self-exclusion remains yours. Submit a withdrawal request before applying exclusion, or contact [email protected] and we will process any outstanding balance to your verified payment method.
Warning Signs of Problem Gambling
Recognising the signs early makes a significant difference. If any of the following apply to you or someone you know, please take action now.
Quick Self-Assessment
Answer these questions honestly. If you answer "yes" to two or more, we strongly encourage you to use our responsible gambling tools or seek support.
Protecting Minors
388won is strictly for adults aged 18 or over, or the higher minimum age required by the applicable licensing jurisdiction. We enforce this through mandatory age verification (KYC) before any withdrawal or high-value deposit is processed.
If you share a device with younger family members in your household — whether in Karachi, Lahore or anywhere else in Pakistan — we strongly recommend the following steps to prevent underage access:
- Always log out of your 388won account when you finish a session on a shared device.
- Never allow a minor to observe or participate in gambling activity.
- Use strong, unique passwords and never save your login credentials in a shared browser profile.
- Enable parental-control software on shared devices to block access to gambling-related websites.
- If you suspect a minor has registered on 388won, report it to [email protected] immediately.
Additional Safer Play Tips
Support & Resources
If you or someone close to you needs help with problem gambling, the following types of support are available. Always seek professional guidance where gambling is causing real harm.
Our responsible gambling support team is available 24/7. Email [email protected] to request limits, cooling-off or self-exclusion. We respond promptly in English (Urdu available on request).
Qualified counsellors and therapists who specialise in gambling addiction can provide confidential, one-on-one support. Ask your local health provider or community mental health centre for a referral.
Talking to a trusted family member, close friend or community leader is often the first and most important step. Problem gambling thrives in secrecy — opening up breaks that cycle and brings support closer.
Structured self-help programmes, workbooks and cognitive behavioural therapy (CBT) techniques are widely available and have a strong evidence base for treating problem gambling behaviour.
Play Smart. Stay in Control.
Use 388won's responsible gambling tools to keep your gaming experience safe, enjoyable and within your limits. 18+ only. Please gamble responsibly.