How Can We Help?
Jump straight to the topic you need. Our FAQ covers the most common questions from 388won users across Pakistan.
Account & Registration
Opening a 388won account takes just a few minutes. Click the registration button on the homepage, fill in your name, email address, mobile number and a secure password, then select PKR as your preferred currency. You will receive a one-time verification code by SMS or email to confirm your details. Once verified, your account is active and you can make your first deposit. You must be 18 years of age or older — or the higher minimum required by the applicable licensing jurisdiction — to register.
388won requires standard Know Your Customer (KYC) verification before processing withdrawals or large deposits. You will need to submit a clear copy of your National Identity Card (CNIC) issued by NADRA, a selfie or photo holding your CNIC, and — in some cases — proof of your payment method such as a screenshot of your mobile wallet. KYC protects your account from fraud and ensures that winnings are paid to the correct person. Verification is typically reviewed within 24 hours of submission.
No. 388won strictly permits one account per person. Duplicate accounts — whether registered under different email addresses, phone numbers or payment methods — are prohibited under our Terms & Conditions. If our systems detect multiple accounts linked to the same individual, all associated accounts may be suspended and any balances voided. If you believe your account has been locked in error, contact [email protected] immediately for assistance.
Go to the login page and click "Forgot Password". Enter the email address or mobile number linked to your account and you will receive a password reset link or OTP within a few minutes. Follow the on-screen steps to create a new, strong password. If you do not receive the reset message, check your spam folder or try your mobile number instead. For further help, email [email protected] with your registered name and CNIC number for identity verification.
Log in to your 388won account and navigate to Account Settings. You can update your email address, mobile number, preferred currency display and communication preferences from there. Certain details — such as your full legal name and date of birth — are locked once KYC has been completed, as these are tied to your verified identity. If a core detail genuinely needs correcting, contact [email protected] with supporting documentation.
Deposits & Withdrawals
388won displays a range of familiar Pakistani payment references to help users understand the local context. These include Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah and standard bank transfer. Please note that none of these providers endorse, support or are affiliated with 388won or any gambling activity — they are listed purely for user reference. Actual deposit availability depends on your account status, jurisdiction and current payment infrastructure. Always check the Cashier section of your account for live deposit options.
Minimum deposit amounts vary by payment method but are designed to be accessible for users across Pakistan. As a general guide, many methods have a minimum of around PKR 500 to PKR 1,000 per transaction. Maximum single-deposit limits also apply and may differ between payment channels. Check the Cashier section in your account for the exact limits displayed in PKR at the time of your deposit. Setting a personal deposit limit in advance is strongly recommended as a responsible gambling measure.
Withdrawal requests are typically reviewed within 24 to 48 hours once your KYC verification is complete. The actual time for funds to reach you depends on your chosen payment method — mobile wallet transfers (such as Easypaisa or JazzCash) are generally faster than traditional bank transfers to HBL, UBL, Meezan Bank or Bank Alfalah, which may take an additional 1–3 business days. Withdrawals cannot be processed to an unverified account. If your withdrawal has not arrived after 5 business days, contact [email protected].
388won does not charge platform fees on standard deposits or withdrawals. However, your bank or mobile wallet provider may apply their own transaction or service charges independently — these are outside 388won's control and we have no visibility into third-party fee structures. Currency conversion fees may also apply if your payment provider processes in a currency other than PKR. We recommend checking with your bank or wallet provider for their current applicable charges before initiating a transaction.
First, wait up to 30 minutes as some payment methods have short processing delays, especially during high-traffic periods. If your balance has still not updated, take a screenshot of your payment confirmation (showing the transaction ID, amount in PKR and date/time) and email it to [email protected]. Our team will trace the transaction and credit your account manually if the payment has been confirmed on the provider's end. Do not attempt a second deposit for the same amount before the first is resolved.
Games & How to Play
388won covers a wide range of sports with particular depth in markets popular with Pakistani users. Cricket is at the heart of our sportsbook — including PSL matches, ICC tournaments (World Cup, Champions Trophy, Test series), bilateral series and domestic T20 competitions. Beyond cricket, you can bet on football (domestic leagues and international tournaments), UFC and MMA fight cards, tennis Grand Slams, basketball and more. In-play betting is available on selected live events so you can place bets while the action unfolds.
388won displays odds in decimal format by default, which is the most widely understood format globally. A decimal odd represents your total return per PKR 1 staked — so odds of 2.50 on a PKR 1,000 bet would return PKR 2,500 (your PKR 1,000 stake plus PKR 1,500 profit). Higher odds indicate a lower probability outcome but a larger potential return. You can typically switch between decimal, fractional and American odds formats in your account settings. Odds change in real time based on market conditions and in-play events.
The 388won live casino section features real-time games streamed by professional dealers, including Live Roulette, Live Blackjack, Live Baccarat, Live Poker variants and game-show-style titles. Tables are available around the clock to accommodate users in PKT (UTC+5). Minimum bets are displayed in PKR at each table. Live casino games require a stable internet connection — a 4G or broadband connection is recommended for the best experience from Karachi, Lahore, Islamabad or anywhere else in Pakistan.
All slot titles available on 388won use certified Random Number Generator (RNG) technology, which ensures that every spin outcome is independent, unpredictable and statistically fair. RNG systems are regularly audited by third-party testing laboratories. Each slot game also displays its Return to Player (RTP) percentage, which indicates the theoretical long-term average payout relative to total stakes. RTP figures are informational only — they do not guarantee individual session outcomes. Slots are games of chance and results cannot be predicted or influenced.
Live streaming availability on 388won depends on the specific match, broadcast rights and your account status. Where streaming is available for an event — such as a PSL match, ICC tournament fixture or a top football league game — you will see a play icon on the event listing. An active account balance is typically required to access streams. Streaming quality may vary based on your internet connection. For events not covered by our stream, live match statistics and in-play data are displayed directly on the betting interface.
Bonuses & Promotions
388won provides a welcome offer to newly registered users who make a qualifying first deposit. The exact bonus amount, percentage match and eligible deposit minimum — all denominated in PKR — are displayed on the Promotions page at the time of registration. Welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Always read the full promotion terms before opting in, as minimum odds, eligible games and time limits apply.
A wagering requirement (also called a rollover or playthrough) is the total amount you must bet before bonus funds become withdrawable. For example, if you receive a PKR 5,000 bonus with a 10x wagering requirement, you must place a cumulative total of PKR 50,000 in qualifying bets before those bonus funds are released as real cash. Bets below the specified minimum odds, or placed on certain excluded games, typically do not count toward the requirement. Your progress is tracked in your account's Bonus section.
Yes. 388won regularly runs promotions for existing users including reload deposit bonuses, free bets on selected cricket and PSL matches, cashback offers, accumulator boosts and loyalty rewards. These promotions are announced on the Promotions page and, where you have opted into marketing communications, via email or SMS notification. Promotion frequency and terms vary — check your account's Promotions section regularly so you do not miss offers relevant to upcoming ICC tournaments or major football events.
There are several common reasons a bonus may not credit automatically: the deposit amount fell below the qualifying minimum in PKR; you did not opt in to the promotion before depositing; the promotion had already expired; or you have an existing active bonus that must be completed first. If none of these apply and your deposit clearly met all the listed conditions, contact [email protected] within 48 hours of your deposit with your transaction ID and the name of the promotion. Our team will investigate and rectify any crediting error.
No. Bonus funds at 388won are subject to wagering requirements before they can be converted to withdrawable real-money balances. However, your real-money deposit balance (the non-bonus portion) remains withdrawable at any time, subject to standard verification checks. If you choose to withdraw your deposit while a bonus is active and not yet fully wagered, the outstanding bonus and any associated winnings generated from that bonus may be forfeited. This is standard practice across the industry and is detailed in the individual promotion terms.
Security & Responsible Gambling
388won uses industry-standard security measures to protect user data. All data transmissions between your device and our servers are encrypted using TLS (Transport Layer Security). Sensitive financial information is handled in accordance with our Privacy Policy and is never sold or shared with unaffiliated third parties for marketing purposes. Access to personal account data is restricted to authorised staff only. We also recommend enabling two-factor authentication (2FA) on your account for an additional layer of login security.
Log in to your 388won account, go to Account Settings and select the Security tab. From there you can enable two-factor authentication (2FA) using either SMS OTP — a one-time code sent to your registered Pakistani mobile number — or an authenticator app such as Google Authenticator or Authy. Once activated, you will need to enter the additional code each time you log in from a new device or browser. We strongly recommend enabling 2FA to prevent unauthorised access to your account.
388won offers a full suite of player-protection tools accessible directly from your account settings. These include daily, weekly and monthly deposit limits and loss limits denominated in PKR; session time limits with on-screen notifications; reality checks that remind you how long you have been playing; a cooling-off period of 24 hours up to 30 days; and self-exclusion for periods of 6 months, 1 year, 5 years or indefinitely. Full details are available on our Responsible Gambling page.
You can request self-exclusion directly from the Responsible Gambling section of your account settings. Choose a duration — 6 months, 1 year, 5 years or indefinitely — and confirm. The exclusion takes effect immediately and cannot be reversed before the chosen period expires. Alternatively, email [email protected] at any time with the subject line "Self-Exclusion Request" and our team will apply it within minutes. Any withdrawable balance on your account at the time of exclusion remains accessible — contact support to process it. Self-exclusion is a serious, irreversible commitment designed for users experiencing gambling harm.
Absolutely not. 388won is strictly an adults-only platform. You must be at least 18 years of age — or the higher minimum age required by the applicable licensing jurisdiction — to register and play. We enforce this through mandatory age verification as part of the KYC process. If we discover that a minor has registered an account, it will be closed immediately and any deposits returned. If you are a parent or guardian concerned about a young person accessing gambling content, we recommend using third-party parental control tools to restrict access to gambling websites.
If gambling is causing financial stress, relationship difficulties or emotional harm, please act immediately. Use the self-exclusion tool in your account settings or email [email protected] with "Self-Exclusion Request" in the subject line — our team responds around the clock. Speak to a trusted family member, close friend or community leader. Consider reaching out to a qualified mental health professional or counsellor who specialises in behavioural addiction. Visit our dedicated Responsible Gambling page for a full list of tools and guidance. You are not alone, and help is available.
Still Have Questions?
Our support team is available 24 hours a day, 7 days a week to help users across Pakistan — from Karachi to Peshawar. Reach us at [email protected] or explore the site below.